Below is a list of frequently asked questions. Click on a subject below and the page will advance to the section you are interested in. If your questions are not answered below, please call
1-800-241-4623 and a customer service representative will be glad to help you.

A. Registration is fast and easy, and it's a great way to simplify online shopping. Simply fill out an online form, choose a password, and you're set. REGISTER NOW to learn more about the benefits of registering.

A. In order for us to ship your order, we will need to collect this information. Registering before completing your order speeds the checkout process. Also, registering causes any form that you use to request information from us to automatically fill with your information, making this process much more efficient.

A. If you click on MY ACCOUNT you can request that we email your password. Also, you may call us at 1-800-241-4623. After asking you for information to verify your identity, a service representative will be happy to arrange a new password for you.

A. If you haven't registered, click here to REGISTER NOW and enter your personal information. If you have already registered with www.pbp1.com or if you have ever placed an order, you can go to MY ACCOUNT to update your billing address.

A. When you complete an order, you will be able to enter a different shipping address, other than your billing address, where the order will be shipped.

A. If you have registered with www.pbp1.com, you can go to MY ACCOUNT and view a list of previous orders. You may also choose to reorder any of your previous orders from there.

A. We're sorry; at this time we are unable to provide this information online. Please contact us by phone or email for the status of your back order.

A. Yes. To ensure the security of your online transactions at our site, we use 128 bit encryption through the use of Verisign's Secure Socket Layer certificates. See SECURITY POLICY for more about safe, secure ordering at www.pbp1.com.

A. We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send us.

A. We do not share email addresses, but may selectively provide customer information, including names, and mailing addresses to reputable third parties (catalog mailers providing products/services, direct mail marketing companies, and non-profit organizations) whose products or services we think may interest you. If you do not want the information you provide us to be shared with nonaffiliated third parties for marketing purposes, or if you do not want to receive correspondence from us, you may opt out calling us at 1-800-241-4623, write us at P.O. Box 13290, Atlanta, GA 30324 or visit our CUSTOMER SERVICE area within this web site.

A. Yes. We do use cookies to help make www.pbp1.com more efficient during your session. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu. For more information about cookies and how we use them, see PRIVACY POLICY.

A. Just like a shopping cart in the physical world, the online Shopping Cart is where you place all the items you'd like to buy. Click the "Add to Cart" button for any item you'd like to order, and we'll place it in your cart for you - and show you a list of everything that's currently in your cart. When you're ready to place your order, just access your Shopping Cart and click the "Check Out" button.

A. Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you're not sure about what to do next to complete your order, try beginning at My Cart. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please CONTACT US.

A. We accept the following methods of payment:
Credit Cards: VISA, MasterCard, and American Express.
Open Account: We provide instant credit without submitting an application.

A. 30 day net and we offer a 2% discount if paid within 15 days

A. Your card is charged when the order ships. In most cases, depending on customization requests, this means one to two days after we receive your order.

A. After you order, we'll send you an order confirmation by email. Once you have placed an order at www.pbp1.com, you can sign into your account and check the status of the order from the web site.

A. At this time we're unable to offer this service. We apologize for any inconvenience.

A. You will be given the ability to ship to different address other than your billing address at the time of checkout.

A. We're sorry; shipping information cannot be changed once your order has been submitted. We process orders very quickly, and we're unable to modify an order once it begins the fulfillment process. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.

A. We ship items via UPS Ground or FedEx Ground FREE. We also offer other ship methods at actual cost. Please review our SHIPPING POLICY for further information.

A. Most of our items are shipped within a couple of days from the date of the order. The delivery of custom imprinted items will take effect after production is complete on your order. Example: If UPS Next Day Air is selected and production time for your order requires 3 business days, your order will arrive 4 business days after your order is placed.

A. If you have general questions about the delivery of your order or if you're wondering about the status of a back order, please CONTACT US.

A. When the item is ready for delivery, the freight company will call you to schedule a delivery time. You should obtain the freight company's phone number in case you need to change the delivery time.

A. Inspect the package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call our Customer Service department at 1-800-241-4623.

A. If you discover a problem, please call our Customer Service department at 1-800-241-4623. We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase. That will make it easier to return the item if necessary.

A. We guarantee all items for the useful life of the product. As Our Guarantee says, "We do not want you to have anything from www.pbp1.com that is not completely satisfactory."

A. Please contact customer service at 1-800-241-4623 and one of our Specialists will be happy to assist you.

A. Please use the address below. (Refer to your packing slip - or see the next question - for detailed instructions on what information to include with your return.)
Peachtree Business Products
1940 West Oak Circle
Marietta, GA 30062

A. Please refer to your packing slip for detailed instructions on making your return. If the packing slip is unavailable, please follow these steps:
1. Write a note telling us how you want to handle the return. Would you like us to exchange the item, issue a refund or credit the card originally charged, or other (please explain)?
2. Let us know why you are returning the item (for example: wrong size, wrong item, didn't like color, damaged in transit, etc.).
3. Specify the name and address to which we should send your refund or exchange.
4. Please include an email address, fax number, or telephone number (specify day or evening) in case we have questions.
5. Ship your return to us (see previous question for address).

A. Please contact us if you have questions or need assistance with an order you've received. If you need to return an item, please refer to your packing slip or the return instructions above.

At Peachtree, shipping is always free, unless otherwise noted. For larger and/or heavier items a motor freight carrier may be utilized and they have certain special requirements. Carriers usually schedule deliveries Monday through Friday between 9:00 AM and 5:00 PM. When your product arrives in your local area the motor freight company will call you for a scheduled delivery location and time so you are there to accept the delivery. You should obtain the freight company’s phone number in case you need to change the delivery time or you may be charged for the first attempt to deliver if no one is there to accept delivery.

Standard freight delivery policy usually only provides for curbside delivery. You will be required to provide the extra manpower or a loading dock for anything other than curbside delivery. An additional charge of $150 will be incurred if you require special services such as lift-gate, inside delivery, etc. When the motor freight company calls to arrange a delivery time and location, confirm with them that you have requested and paid for these special services so that they are prepared at the time of delivery.

The carrier will require that you accept and sign for the shipment. Before you sign for receipt of your product(s) please carefully inspect each package for damage of goods inside. If you discover any damage you may refuse the entire shipment or portions thereof. Please note damages on the delivery receipt you sign whether you accept shipment or refuse the entire shipment.

If you have any questions about motor freight shipments, please do not hesitate to contact our Customer Service department at 1-800-241-4623 or contact us through our CUSTOMER SERVICE  page on this web site. Motor freight shipping is only available within the contiguous United States.

A. We support Internet Explorer 4.0 and up, Netscape Navigator 6.0, and AOL on Windows-based machines. We also support Internet Explorer 5.0, Netscape Navigator 6, and AOL for Macintosh.

A. Yes. We do use cookies to help make www.pbp1.com more efficient during your session. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu. For more information about cookies and how we use them, see PRIVACY POLICY.

If your web browser does not meet these standards, our web pages may not render correctly, or you may not be able to place items in your cart. If you require upgrades to your browser, please refer to the browser web sites.