Below is a list of frequently asked questions.
Click on a subject below and the page will advance to the section
you are interested in. If your questions are not answered below,
please call 1-800-241-4623 and a customer service representative
will be glad to help you.
Q. How do I register with www.pbp1.com? A. Registration is fast and easy, and it's a great way to simplify
online shopping. Simply fill out an online form, choose a password, and you're set.
REGISTER NOW
to learn more about the benefits of registering.
Q. Do I have to register to place an order?
A. In order for us to ship your order, we will need to collect this information.
Registering before completing your order speeds the checkout process. Also, registering
causes any form that you use to request information from us to automatically
fill with your information, making this process much more efficient.
Q. What do I do if I've forgotten my password?
A. If you click on
MY ACCOUNT
you can request that we email your password. Also,
you may call us at 1-800-241-4623. After asking you for information
to verify your identity, a service representative will be happy
to arrange a new password for you.
Q. How do I enter or update billing address information?
A. If you haven't registered, click here to
REGISTER NOW
and enter your personal information. If you have already registered with www.pbp1.com or if you have
ever placed an order, you can go to
MY ACCOUNT
to update your billing address.
Q. How do I enter or update shipping address information?
A. When you complete an order, you will be able to enter a different
shipping address, other than your billing address, where the
order will be shipped.
Q. Can I view a list of my past orders online?
A. If you have registered with www.pbp1.com, you can go to
MY ACCOUNT
and view a list of previous orders. You may also choose to reorder any of your previous orders from there.
Q. Can I check the status of my back order online?
A. We're sorry; at this time we are unable to provide this information online.
Please contact us by phone or email for the status of your back order.
Q. Is online ordering really secure? A. Yes. To ensure the security of your online transactions
at our site, we use 128 bit encryption through the use of Verisign's Secure Socket Layer certificates.
See SECURITY POLICY
for more about safe, secure ordering at www.pbp1.com.
Q. Can I place my order by email?
A. We designed our site's ordering system to protect the security
of your personal information, including your credit card number.
Since ordinary email is not secure in the same way, we cannot
accept orders sent via email. For your security, please do
not include your credit card information in any email you
send us.
Q. Do you share my name and address with other companies?
A. We do not share email addresses, but may selectively provide customer information, including names, and mailing addresses to reputable third parties (catalog mailers providing products/services, direct mail marketing companies, and non-profit organizations) whose products or services we think may interest you. If you do not want the information you provide us to be shared with nonaffiliated third parties for marketing purposes, or if you do not want to receive correspondence from us, you may opt out by emailing us your request to the WEBMASTER, call us at 1-800-241-4623, write us at P.O. Box 13290, Atlanta, GA 30324 or visit our CUSTOMER SERVICE area within this web site.
Q. To order, does my browser need to be set to "accept cookies"?
A. Yes. We do use cookies to help make www.pbp1.com more
efficient during your session. You can change the cookie setting
in your browser's Preferences, usually found in the Edit menu.
For more information about cookies and how we use them, see PRIVACY POLICY.
Q. What is the Shopping Cart?
A. Just like a shopping cart in the physical world, the online
Shopping Cart is where you place all the items you'd like
to buy. Click the "Add to Cart" button for any item
you'd like to order, and we'll place it in your cart for you
- and show you a list of everything that's currently in your
cart. When you're ready to place your order, just access your
Shopping Cart and click the "Check Out" button.
Q. What if I have a problem while placing an order?
A. Although most online orders go very smoothly, occasionally
you may experience some bumps in the road. If you're not sure
about what to do next to complete your order, try beginning
at My Cart. In most cases, you'll get back on track and easily
complete your order. If you continue to have trouble with
your order, please CONTACT US.
Q. What are my payment options?
A. We accept the following methods of payment:
Credit Cards: VISA, MasterCard, and American Express.
Open Account: We provide instant credit without submitting
an application.
Q. What are the billing terms when placing an order?
A. 30 day net and we offer a 2% discount if paid within 15 days
Q. When will my credit card be charged?
A. Your card is charged when the order ships. In most
cases, depending on customization requests, this means one
to two days after we receive your order.
Q. Can I make changes to my order after it has been submitted?
A. If you wish to make changes to your order please call Customer Service at 1-800-241-4623 and one of out specialists will be happy to assist you.
Q. What sort of order confirmation will I get?
A. After you order, we'll send you an order confirmation by
email. Once you have placed an order at www.pbp1.com,
you can sign into your account and check the status of the
order from the web site.
Q. Can you send my order confirmation to more than one email
address?
A. At this time we're unable to offer this service. We apologize
for any inconvenience.
Q. How do I enter a new shipping address when placing an order? A. You will be given the ability to ship to different address
other than your billing address at the time of checkout.
Q. Can I change a shipping address once I've placed an order?
A. We're sorry; shipping information cannot be changed once
your order has been submitted. We process orders very quickly,
and we're unable to modify an order once it begins the fulfillment
process. We apologize for any inconvenience, and we hope that in
the majority of cases our faster processing times work to your advantage.
Q. How much do you charge for shipping?
A. We ship items via UPS Ground or FedEx Ground FREE. We also
offer other ship methods at actual cost. Please review our
SHIPPING POLICY
for further information.
Q. When will my order be delivered?
A. Most of our items are shipped within a couple of days from
the date of the order. The delivery of custom imprinted items
will take effect after production is complete on your order.
Example: If UPS Next Day Air is selected and production
time for your order requires 3 business days, your order will
arrive 4 business days after your order is placed.
Q. Should I contact you or the
carrier with questions about my package?
A. If you have general questions about the delivery of your
order or if you're wondering about the status of a back order,
please CONTACT US.
Q. If I purchase an item that is delivered by freight, how do
I know when I will receive it?
A. When the item is ready for delivery, the freight company
will call you to schedule a delivery time. You should obtain
the freight company's phone number in case you need to change
the delivery time.
Q. What do I do if the package looks damaged?
A. Inspect the package for damage before signing for the delivery.
If the package is damaged but the merchandise looks unaffected,
note the damage on all delivery receipts before signing. If
the package is damaged to an extent the merchandise may be damaged,
refuse delivery and call our Customer Service department at
1-800-241-4623.
Q. What if I accept delivery then discover a problem with the
item after the driver has left?
A. If you discover a problem, please call our Customer Service
department at 1-800-241-4623. We may be able to resolve the
problem without requiring you to return the item. You should
retain all packing material until you're completely satisfied
with the condition and performance of your purchase. That will
make it easier to return the item if necessary.
Q. How long are your products guaranteed? A. We guarantee all items for the useful life of the product.
As Our Guarantee says, "We do not want you to have anything
from www.pbp1.com that is not completely satisfactory."
Q. How do I return an order??
A. Please Please contact customer service at 1-800-241-4623 and one of our Specialists will be happy to assist you.
Q. Where should I ship my return?
A. Please use the address below.
(Refer to your packing slip - or see the next question - for
detailed instructions on what information to include with your
return.)
Peachtree Business Products
1755 West Oak Parkway
Marietta, GA 30062
Q. What information should I include with my return?
A. Please refer to your packing slip for detailed instructions
on making your return. If the packing slip is unavailable, please
follow these steps:
1. Write a note telling us how you want to handle the return.
Would you like us to exchange the item, issue a refund or credit
the card originally charged, or other (please explain)?
2. Let us know why you are returning the item (for example:
wrong size, wrong item, didn't like color, damaged in transit,
etc.).
3. Specify the name and address to which we should send your
refund or exchange.
4. Please include an email address, fax number, or telephone
number (specify day or evening) in case we have questions.
5. Ship your return to us (see previous question for address).
Q. What if I have a problem with an order I've received?
A. Please contact us if you have questions or need assistance
with an order you've received. If you need to return an item,
please refer to your packing slip or the return instructions
above.
At Peachtree, shipping is always free, unless otherwise noted. For larger and/or heavier items a motor freight carrier may be utilized and they have certain special requirements.
Carriers usually schedule deliveries Monday through Friday between 9:00 AM and 5:00 PM. When your product arrives in your local area the motor freight company will call you for a scheduled delivery location and time so you are there to accept the delivery. You should obtain the freight company’s phone number in case you need to change the delivery time or you may be charged for the first attempt to deliver if no one is there to accept delivery.
Standard freight delivery policy usually only provides for curbside delivery. You will be required to provide the extra manpower or a loading dock for anything other than curbside delivery. An additional charge of $150 will be incurred if you require special services such as lift-gate, inside delivery, etc. When the motor freight company calls to arrange a delivery time and location, confirm with them that you have requested and paid for these special services so that they are prepared at the time of delivery.
The carrier will require that you accept and sign for the shipment. Before you sign for receipt of your product(s) please carefully inspect each package for damage of goods inside. If you discover any damage you may refuse the entire shipment or portions thereof. Please note damages on the delivery receipt you sign whether you accept shipment or refuse the entire shipment.
If you have any questions about motor freight shipments, please do not hesitate to contact our Customer Service department at 1-800-241-4623 or contact us through our CUSTOMER SERVICE page on this web site. Motor freight shipping is only available within the contiguous United States.
Q. What web browsers are supported by www.pbp1.com? A. We support Internet Explorer 4.0 and up, Netscape Navigator 6.0,
and AOL on Windows-based machines. We also support Internet Explorer 5.0,
Netscape Navigator 6, and AOL for Macintosh.
Q. To order, does my browser need to be set to "accept cookies"?
A. Yes. We do use cookies to help make www.pbp1.com more
efficient during your session. You can change the cookie setting
in your browser's Preferences, usually found in the Edit menu.
For more information about cookies and how we use them, see
PRIVACY POLICY.
If your web browser does not meet these standards, our web pages may
not render correctly, or you may not be able to place items in your cart.
If you require upgrades to your browser, please refer to the browser web sites.
